Triggers sent update! + Smart-Pad 2.0 coming soon!
about 5 years ago – Thu, Feb 04, 2021 at 07:18:56 PM

Hello, Skyborne fam!

Thank you all so much for your continued patience.  We have at this point sent most of the Triggers out and you all love it.  There is a small % remaining that we continue to communicate with, and send out orders to on a daily basis.  These are mainly the Carbon Fiber recall backers that needed a bit more time as the adhesive issue was corrected. 

 If you are concerned about your order and it has not arrived yet, please reply to this update, OR email us directly at [email protected] and we will look up the order immediately, and resolve the issue at hand. 

  Smart-Pad 2.0 

 We are excited to announce our next launch set to go live on March 31st, 2021.

Thank you all so much, 

 Happy to answer any questions you may have :) 

 Cheers,

Abhi

Skyborne

Remaining Triggers + Skyborne 2021 & beyond :)
about 5 years ago – Wed, Jan 06, 2021 at 07:00:03 PM

Hello everybody!

We have sent out a lot of the Triggers thus far and you all seem to really love it :)  Happy that our years of hard work and design, and our attention to pure quality have paid off., but there is still a chunk of backers who have opted to stick with Carbon Fiber that is awaiting their order.  You will all be pleased to know though the lockdown has affected our working hours, we are now slowly but surely sending out Carbon Fiber recall orders, along with all the remaining Calf Leather Triggers well.    

 Questions/issues about your order?  Or would like a tracking #? 

Please email us directly: [email protected]  and we will get back to you as soon as we can.  If we have already spoken with you about your order, we are in the process of taking care of it and will do our best to get back within 24-48 hours with the minimal staff we have due to the COVID 19 lockdown.  

Skyborne 2021 & Beyond 

We have come a long way since we first launched, and it's thanks to you.  Our loyal, patient, and amazing backers all around.  Without you, we are not able to utilize true talent and bring forth designs that are made to better us as individuals, by narrowing our focus and saving us time. 

     With that being said, we are happy to announce that the video for our next project will be underway very soon.  We will be launching SmartPad 2.0 around the beginning of March, and you will all get super early bird access to perks & rewards.  

 More info will be released when we have progress on the Smart-Pad 2.0

Thank you! 

 Throughout the calendar year of 2020, with your help, we successfully launched The Smart-Pack & The Trigger on Kickstarter and Amazon, along with developing new ideas and concepts in the background which we cannot wait to share with you all. 

Thank you all so much for your belief, patience, and loyalty.  We realize it's been a tough year for many, and though the delays and COVID, etc. it's been at times frustrating, we look up to the sky with hopes of a better tomorrow, for a better, more efficient you.  And we most certainly always look to get better and better each and every day :) 

Abhi Gogh

Skyborne 

www.skyborne.co

Update on orders + Carbon Fiber Recall!
over 5 years ago – Tue, Dec 29, 2020 at 06:46:14 PM

 Hello, Skyborne family!

Giving all those who are still waiting for their Trigger a quick update.  Since COVID-19 has gotten worst, our region in the GTA is in complete lockdown resulting in a delay in how many orders can be sent out daily.  

 This results in us having little to no staff at the time being, but we are still sending out the remaining orders.  UPS has also just started picking up shipments again since they were on holiday. 

 Carbon Fiber Trigger

The first batch(s) of Carbon Fiber Trigger have arrived and they look perfect. We are sending them out starting at the end of this week after a quick inspection and test.   

   Calf Leather Trigger(s)

We also just received a new batch of Brown, Oceanic Blue, and Phantom Black Triggers so if you are still awaiting yours and you ordered a leather, please continue to stay patient as we are still sending them out daily. 

Questions, concerns, etc.

Please email us directly for questions about your Trigger, and we are happy to help around the clock until you are 100% satisfied :)  [email protected] 

 Thank you all for your patience, if we have not responded to any comments or inquires, please give us a few hours and we will ensure everyone is happy.

 Happy holidays everyone, and wishing you all an amazing New Year ahead!

-Abhi Gogh

Update on orders! + Recall
over 5 years ago – Tue, Dec 01, 2020 at 08:54:20 PM

Happy Thanksgiving all!

It's Abhi from Team Skyborne. Quick update on the Carbon Fiber Edition recalls that have the leather peeling issue.

   RECALL

  We have been going back and forth with our production team as to why the adhesive was lifting, it was due to using an "Environmentally friendly" glue adhesive that they did NOT run by us, which did not work out well with the Carbon leather material. 

   This combined with a rushed production due to pressure from backers, and lack of full staff as COVID-19 is still spreading, has caused this small mishap, that we are addressing immediately with a resolution for all Skyborne backers.

We wanted you all to know our factory has agreed to repair any defective wallets, and have since sent out photos of the repaired editions that have the lifting part fixed in place. (Photo below)

OPTIONS FOR BACKERS

Option #1.)  Opt to get the Oceanic Blue Edition (Photo below) as a replacement for your Carbon Fiber Edition.  This is a premium option upgrade as it's made of imported Calf Leather.

Option #2.) Wait for the new recall run to wrap up and get your Trigger in Carbon Fiber Stealth replaced for free. (2-4 weeks ETA)

Option # 3.)  As a worst-case scenario for those who do not wish to wait, all that is needed to repair this minor lifting, is a little amount of superglue, gorilla glue, or any type of strong adhesive. After applying a small amount to the lifted area, press it, and leave it to dry for 1-2 hours.

For those who will opt for option  #1, please email us directly to confirm your  Oceanic Blue replacement.  [email protected] 

An email will also be sent to all Carbon Fiber Stealth backers shortly with this same message.

 NO NEED TO REPLY

If you would like to choose options #2 & #3, a direct reply to this update/email is NOT REQUIRED, and we will assume you will be waiting for your repaired trigger.Your package will be sent accordingly.

 THANK YOU!

Thank you all so much, we will work through this small mishap together and come out stronger than ever.  We have since hired a new local QC team, and are looking into new factories to work with.  For those who have any other issues, we are happy to help around the clock.

Please do let us know if you have any questions at all, more than happy to help :)

Recall update!
over 5 years ago – Thu, Nov 26, 2020 at 10:38:57 AM

Hello all!

Factory Recall Update

 So just a quick update, our factory has officially agreed to take back all defective items and have them fixed, before sending them back to us.  Though this is mainly an issue with the Carbon Fiber, we will also take care of any backers who are still experiencing a lot of lifting, however, please note that you should not stuff over 2 cards max into that slot, that it will expand and pull the leather, placing too much strain on the Trigger, which is essentially a very minimalistic tool, which the main feature, the main chamber with auto retrieval is the main focal point. 

 For those who want to send back defects, we are going to begin reaching out individually to all of you, and ensure everyone is taken care of and sorted out :)  

Care Guide

 This is NOT a full-sized wallet and was never marketed as a full-sized wallet, but as a modified alternate to the traditional "Dad wallet".

 This is essentially a cardholder, with room for a few extra bills, this covers 90% of modern ways of paying for most people, but by overstuffing the front pocket that is not meant to hold this much mass, will not only damage the accessory but also take away from it's the simplistic design and intended use.  

 We have future Skyborne accessories in the works that will have the full-sized modular capability for those who want more a full-sized wallet coming in early 2021. 

 Leather Quality

  The leathers are soft and curated from Italy, it can stand wear and tear for a lifetime but is best used with care and attention.  The leather + aluminum combo is both beautiful, and material-wise is strong with high levels of quality.  So please, when using the Trigger, we recommend the front pocket should be used sparsely, if for an additional card or two, business card, or 1-2 bills.   

*NOTE* Please read the previous update about instructions for the front pocket. 

  In the meantime, we will send out any remaining orders for those who have chosen leather options, and will also extend an option to change your existing order to our other leather options, either Golden Brown or Oceanic Blue for those who chose Carbon Fiber Stealth.

Remaining Orders

We did initially state we would send 100 orders a day, however, this recent batch finished, and we needed to wait for the remaining orders to arrive, which they have this morning, please continue to stay patient.

  We will reach out to all backers personally once final confirmation is received from our production team.  We will keep you all in the loop, and do everything in our power to get the Trigger into your hands in time for the holidays. 

 Thank you all so much, please reach out directly for the fastest response time.  [email protected] 

  Abhi Gogh 

TEAM SKYBORNE